Opening Doors and Venues is an independent Professional Conference Organiser specialising in 360° project management that can include venue finding, delegate recruitment and registration, marketing strategy design and the development of creative and engaging content.
They have been working with EventReference for four years and have really put the platform through its paces. With a busy events schedule, we grabbed some time with Madalina Marincas to get her take on why EventReference works so well for her event registration requirements.
The EventReference platform from RefTech worked perfectly for us at the time when the collaboration started – going back 4 years. A straightforward to use platform, simple to understand both for us and for delegates when booking, and with the added benefit of full access to the back-office – the 'no nonsense' approach or hidden costs was exactly what we were looking for.
We have continued to use EventReference as we feel it has grown with our registration needs. We can still count on the secure, supported registration system, so important in this GDPR era, however the system now accommodates our more complex requirements with integral theme design facilities, payment portals and invoice issuing, web-badging and scanning, customisable content pages etc.
“It is flexible, and there's no 'bedazzling' to confuse the user. Straightforward and 'no-nonsense'”
Small 'hurdles' come to mind going back over the 4 years, but I will highlight a few.
There’s always someone at the end of a phone call or email to advise us and deal with any problems. The team always want to hear what our suggestions are, if we are encountering any hitches or if we have stumbled upon a different way of using the features rather than what they were intended for – great approach to sustainable development.
If we ever raise a question or have a suggestion that is not viable, the team will tell us so, rather than raise our expectations, so we know we can count on full honesty.
“EventReference does what it says on the tin!”
EventReference does what is says on the tin! It is flexible, you can always find solutions to any problem, and there's no 'bedazzling' to confuse the user. Straightforward and 'no-nonsense'.
Once, for an early start event that required on-site badge printing, the system collapsed. It wasn't a high-volume traffic event however, we hadn't made a back-up plan on that occasion and it did cause some stress! I was able to get someone on the phone who investigated the problem and kept me informed throughout. The issue was fixed before our delegates arrived.
Definitely, and we already have! It must be the right fit however, we know what RefTech brings to the table; not only the reliable system, but the assurance that data is kept secure as well as a great team of people to work with and, in the end, trust with our clients' and delegates' sometimes-sensitive information.